At Heavenly L Enterprises, we take great pride in providing naturally made, vegan, and cruelty-free hair, skin, and cosmetic products. Please take a look at our refund and exchange policy below:
REFUNDS: Due to the nature of our products and for hygiene reasons, all sales are final. We do not offer refunds on opened and/or used products.
However, if you receive a damaged or defective product, please contact us within 7 days of delivery at [email protected]
Please include:
1. Your order number
2. A clear photo of the product and packaging.
3. A description of the issue
4. Contact information
If approved, we will issue either store credit or a replacement product.
EXCHANGES:
We only offer exchanges in case of:
1. Damage during shipping
2. Incorrect items received
Please contact us within 7 days.
Lost or Stolen Packages
Heavenly L Enterprises is not responsible for lost or stolen packages once they have been marked as delivered by the carrier. Please file a claim directly with the shipping carrier in such cases.
CANCELLATIONS:
Orders may be canceled within 1 hour of purchase by emailing our support team at [email protected]. After this window, we begin processing orders and cannot cancel them.
Need more help? Contact us at our email listed below
[email protected]
